I attempted to call their client service number, and was told via recording it'll be closed due to "unpredicted circumstances" and they do not understand when it'll open. Lovely. Whatever happened to pride of made item, or consumer complete satisfaction? I'm not even attempting to handle Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and decided to change the type of bed entirely. Sears was fantastic to work with, they even credited us $890 on the distinction of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed.
The adjustable base sometimes goes down on it own and smells weird still after 3 months. Odors like hay is the only method I can describe it. However I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!I would provide absolutely no stars if possible.
I noticed the indentations about a year after purchase. I thought my back and hips were harming due to exercise, however I believe it's this cheaply made bed. I can't believe they are enabled to remain in organization with ripping individuals off. We had a bed prior to this one for about 20 years and no issues.
We now feel like we need to purchase a new mattress due to the fact that of the imprints and drooping causing us neck and back pain. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid people to turn, after a few weeks I'm in a rut. Simply terrible. Purchased a bed March 2015. The middle is currently drooping. Called the customer service for Sleep Train. Erica notified me that all claims would be denied since I did not have a bar with a leg in the middle of my frame.
With all the bad evaluations, on this website alone, I will REMAIN AWAY from any Stearns and Foster bed permanently !!! The customer support was of no help. On a side note, as I was speaking to the salesperson about my problem, somebody else walked in with the very same problem. I Loved This. Think what type of bed that was??? Stearns and Foster.
Plainly this is the worst mattress we have ever owned. Within a year the bed mattress sagged, though not more than 1 inch. However it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees hurt every night. Stay away from this product. We bought our king size mattress about 6 months ago and two months into it there were drooping spots on each side.
I feel cheated and made the most of. Will never ever EVER purchase another S&F item. I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle drooped so bad I had a difficult time rising. I am fit, typical weight and swim laps regularly, walk and stay active.
I lastly changed it with a Jamison for half the rate and sleep great now. I put the S & F upstairs in the guest space however no one wishes to sleep on it. It will go out on the curb. My Other half and I acquired a King Stearns & Foster Mattress/Box Spring from Ashley's Furnishings.
I called Ashley's upset and scheduled a rep to come out to measure. Best Mattress Topper For Comfort. 1" in deepest spot (after 22 DAYS!) and associate stated warranty only replaces at 1 1/2". Again, why need to we even need to call a rep after owning a mattress for 22 days ?? I check out evaluations warning me about drooping problems prior to acquiring and I took a chance that it would not occur to us.
Extremely frustrating that we replaced a good mattress that we had with this one. I will not be acquiring a S&F again - Best Mattress For Back Pain And Neck Pain. I acquired a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was extremely firm.
The typical body indentations you were to anticipate I check out on the Stearns and Foster site that were exceeded in the first 2 months. Best Latex Mattress Topper For Back Pain. Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after just a number of months with just myself sleeping on it, the bed began to sag uncomfortably.
Plus it was determined numerous hours after I had actually awaken and was off the bed, whereas any indentation that existed had increased to a perceived typical level. Company Website. Customer care was unprofessional and unsympathetic when dealing with me and my issues concerning the purchase of their item and the questioning of their service warranty examination techniques.
All the best and delighted shopping. I purchased a Stearns and Foster Firm Luxury Bed Mattress in March of 2014. I thought I was purchasing comfort, young boy was I incorrect. When getting up in early morning, we find that our hips are incredibly painful (we are both side sleepers). We also discover that we roll to the center of bed.
Consultation was made and craftsmen came out. He said that I did not have an anxiety of 1 1/2 inches and that there was absolutely nothing they could do. I said what about my warranty, he said I did not fall in the standards. I purchased a company bed not rock hard (Best Mattress For Back Support).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Featured a ten years warranty. After 2 years, horrible imprint on both sides where we sleep. After trying to utilize set they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very challenging. Best Mattress Topper For Bad Back.