I attempted to call their client service number, and was told via taping it'll be closed due to "unforeseen scenarios" and they don't know when it'll open. Lovely. Whatever took place to pride of manufactured item, or customer fulfillment? I'm not even attempting to handle Sears, which is very little better.
So we got our 4th replacement from Stearns and Foster and decided to switch the type of bed completely. Sears was excellent to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to choose the lux estate ultra plush hybrid bed.
The adjustable base often decreases on it own and smells weird still after 3 months. Odors like hay is the only method I can explain it. But I would advise the lux estate hybrid ultra luxurious bed if you are searching for the softest bed!I would offer absolutely no stars if possible.
I observed the imprints about a year after purchase. I thought my back and hips were hurting due to exercise, however I believe it's this cheaply made bed. I can't believe they are allowed to remain in company with ripping individuals off. We had a bed prior to this one for about 20 years and no issues.
We now seem like we require to buy a new mattress because of the indentations and sagging triggering us back discomfort. Will never buy another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay house 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to turn, after a few weeks I'm in a rut. Just dreadful. Bought a bed March 2015. The middle is already sagging. Called the client service for Sleep Train. Erica notified me that all claims would be rejected because I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this website alone, I will STAY AWAY from any Stearns and Foster bed permanently !!! The customer support was of no help. On a side note, as I was speaking to the salesman about my problem, another person strolled in with the very same problem. Imp Source. Think what sort of bed that was??? Stearns and Foster.
Clearly this is the worst mattress we have ever owned. Within a year the bed mattress sagged, though not more than 1 inch. But it was like oversleeping a wagon wheel rut. Hips, shoulders, back and knees ache every night. Keep away from this product. We bought our king size mattress about 6 months back and two months into it there were drooping spots on each side.
I feel cheated and benefited from. Will never ever EVER purchase another S&F product. I purchased the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle drooped so bad I had a tough time getting out of bed. I am fit, normal weight and swim laps regularly, walk and remain active.
I lastly replaced it with a Jamison for half the cost and sleep excellent now. I put the S & F upstairs in the visitor space but no one desires to sleep on it. It will head out on the curb. My Other half and I acquired a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a representative to come out to determine. Best Latex Memory Foam Mattress. 1" in inmost spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Once again, why must we even have to call an associate after owning a bed mattress for 22 days ?? I read reviews alerting me about sagging problems prior to buying and I gambled that it would not take place to us.
Really frustrating that we changed a good mattress that we had with this one. I will not be acquiring a S&F again - Best Mattress For Upper Back Pain. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as a superior bed set that was really firm.
The normal body imprints you were to anticipate I check out on the Stearns and Foster site that were gone beyond in the first 2 months. Best Mattress For Sore Back. Updated 12/16/2015 - I bought a queen Stearns & Foster bed set, and after only a number of months with simply myself sleeping on it, the bed started to droop uncomfortably.
Plus it was measured lots of hours after I had actually awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Investigate This Site. Customer service was unprofessional and unsympathetic when handling me and my issues relating to the purchase of their item and the questioning of their guarantee assessment approaches.
Best of luck and pleased shopping. I bought a Stearns and Foster Firm Luxury Bed Mattress in March of 2014. I thought I was buying comfort, kid was I incorrect. When awakening in morning, we discover that our hips are exceptionally agonizing (we are both side sleepers). We also discover that we roll to the center of bed.
Visit was made and artisans came out. He stated that I did not have a depression of 1 1/2 inches and that there was absolutely nothing they could do. I said what about my guarantee, he said I did not fall in the guidelines. I bought a company bed not rock hard (Best Mattress For A Bad Back).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, horrible imprint on both sides where we sleep. After attempting to use set they send out from Marshall Mattress and downloading pictures, could not do. I am a senior and this was really tough. Best Mattress Pad Review.