I tried to call their client service number, and was informed via tape-recording it'll be closed due to "unexpected situations" and they don't know when it'll open. Lovely. Whatever took place to pride of manufactured product, or client complete satisfaction? I'm not even trying to handle Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and chose to switch the kind of bed completely. Sears was terrific to deal with, they even credited us $890 on the difference of the upgrade so we paid an extra $300 to go with the lux estate ultra luxurious hybrid bed.
The adjustable base sometimes goes down on it own and smells unusual still after 3 months. Smells like hay is the only way I can describe it. But I would advise the lux estate hybrid ultra plush bed if you are trying to find the softest bed!I would provide no stars if possible.
I noticed the imprints about a year after purchase. I thought my back and hips were hurting due to exercise, however I think it's this cheaply made bed. I can't think they are allowed to remain in service with ripping people off. We had a bed before this one for about 20 years and no issues.
We now feel like we need to buy a brand-new bed mattress since of the imprints and drooping triggering us neck and back pain. Will never buy another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be specific. I weigh approx. 130. Live alone! Stay home 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid people to turn, after a couple of weeks I remain in a rut. Just horrible. Bought a bed March 2015. The middle is already sagging. Called the client service for Sleep Train. Erica notified me that all claims would be denied since I did not have a bar with a leg in the middle of my frame.
With all the bad evaluations, on this site alone, I will REMAIN AWAY from any Stearns and Foster bed permanently !!! The client service was of no help. On a side note, as I was speaking to the salesperson about my issue, somebody else walked in with the exact same problem. Helpful Hints. Think what kind of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have actually ever owned. Within a year the mattress drooped, though not more than 1 inch. But it was like oversleeping a wagon wheel rut. Hips, shoulders, back and knees hurt every night. Stay away from this product. We purchased our economy size bed mattress about 6 months back and 2 months into it there were drooping spots on each side.
I feel cheated and made the most of. Will never ever EVER buy another S&F product. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle drooped so bad I had a tough time getting out of bed. I am physically healthy, regular weight and swim laps frequently, walk and remain active.
I lastly changed it with a Jamison for half the cost and sleep terrific now. I put the S & F upstairs in the visitor room however nobody wants to sleep on it. It will go out on the curb. My Partner and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furnishings.
I called Ashley's upset and scheduled an associate to come out to determine. Best Mattress For Side Sleepers With Shoulder Pain. 1" in inmost area (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why need to we even need to call a rep after owning a mattress for 22 days ?? I read reviews cautioning me about sagging issues prior to acquiring and I took a chance that it would not take place to us.
Extremely frustrating that we changed a good mattress that we had with this one. I will not be purchasing a S&F once again - Best Mattress For Side Sleepers With Back Problems. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as an exceptional bed set that was really firm.
The regular body imprints you were to expect I check out about on the Stearns and Foster website that were exceeded in the very first two months. Best King Mattress For Side Sleepers. Updated 12/16/2015 - I acquired a queen Stearns & Foster bed set, and after just a number of months with simply myself sleeping on it, the bed began to sag annoyingly.
Plus it was measured numerous hours after I had awaken and was off the bed, whereas any imprint that was there had increased to a perceived normal level. Right Here. Customer care was less than professional and unsympathetic when dealing with me and my issues relating to the purchase of their product and the questioning of their warranty evaluation approaches.
All the best and happy shopping. I bought a Stearns and Foster Firm Luxury Bed Mattress in March of 2014. I believed I was buying convenience, kid was I wrong. When awakening in morning, we find that our hips are very uncomfortable (we are both side sleepers). We likewise find that we roll to the center of bed.
Appointment was made and craftsmen came out. He stated that I did not have a depression of 1 1/2 inches and that there was absolutely nothing they could do. I said what about my guarantee, he said I did not fall in the guidelines. I bought a company bed not rock hard (Best Mattress For Side Sleepers With Back Pain).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Featured a ten years assurance. After 2 years, horrible imprint on both sides where we sleep. After attempting to utilize package they send from Marshall Mattress and downloading pictures, could refrain from doing. I am a senior and this was really challenging. Best Mattress For King Size Bed.