I attempted to call their client service number, and was informed by means of taping it'll be closed due to "unpredicted circumstances" and they do not know when it'll open. Lovely. Whatever happened to pride of manufactured item, or client fulfillment? I'm not even trying to deal with Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and chose to change the kind of bed entirely. Sears was terrific to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed.
The adjustable base often decreases on it own and smells weird still after 3 months. Odors like hay is the only way I can explain it. But I would suggest the lux estate hybrid ultra plush bed if you are looking for the softest bed!I would offer no stars if possible.
I discovered the imprints about a year after purchase. I believed my back and hips were hurting due to exercise, however I believe it's this cheaply made bed. I can't think they are enabled to remain in business with ripping people off. We had a bed before this one for about 20 years and no issues.
We now seem like we need to buy a brand-new mattress due to the fact that of the indentations and sagging causing us back pain. Will never ever buy another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be specific. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid people to rotate, after a couple of weeks I remain in a rut. Just dreadful. Bought a bed March 2015. The middle is already sagging. Called the customer support for Sleep Train. Erica informed me that all claims would be rejected since I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will REMAIN AWAY from any Stearns and Foster bed permanently !!! The client service was of no assistance. On a side note, as I was speaking with the salesman about my issue, someone else walked in with the exact same problem. Click To Investigate. Guess what kind of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have ever owned. Within a year the bed mattress sagged, though not more than 1 inch. However it resembled oversleeping a wagon wheel rut. Hips, shoulders, back and knees hurt every night. Keep away from this item. We purchased our king size mattress about 6 months back and 2 months into it there were sagging spots on each side.
I feel cheated and benefited from. Will never EVER purchase another S&F product. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle drooped so bad I had a difficult time getting out of bed. I am healthy, regular weight and swim laps routinely, walk and stay active.
I finally replaced it with a Jamison for half the rate and sleep excellent now. I put the S & F upstairs in the visitor space but no one wants to sleep on it. It will go out on the curb. My Partner and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a representative to come out to determine. Best King Mattress For Side Sleepers. 1" in inmost area (after 22 DAYS!) and representative stated warranty only replaces at 1 1/2". Again, why must we even have to call an associate after owning a bed mattress for 22 days ?? I read evaluations alerting me about sagging problems prior to buying and I gambled that it wouldn't occur to us.
Extremely frustrating that we replaced a great bed mattress that we had with this one. I will not be purchasing a S&F once again - Best Mattress Pad For Memory Foam Mattress. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a remarkable bed set that was extremely firm.
The normal body indentations you were to expect I check out on the Stearns and Foster site that were exceeded in the very first 2 months. Best King Mattress Set. Upgraded 12/16/2015 - I acquired a queen Stearns & Foster bed set, and after just a number of months with simply myself sleeping on it, the bed began to droop uncomfortably.
Plus it was measured numerous hours after I had actually awaken and was off the bed, whereas any imprint that existed had risen to a perceived typical level. More Bonuses. Consumer service was unprofessional and unsympathetic when handling me and my issues regarding the purchase of their item and the questioning of their guarantee evaluation methods.
Best of luck and pleased shopping. I purchased a Stearns and Foster Company High-end Bed Mattress in March of 2014. I believed I was buying comfort, boy was I wrong. When getting up in early morning, we find that our hips are extremely agonizing (we are both side sleepers). We likewise discover that we roll to the center of bed.
Visit was made and artisans came out. He said that I did not have an anxiety of 1 1/2 inches which there was nothing they could do. I stated what about my guarantee, he stated I did not fall in the guidelines. I bought a company bed not rock hard (Best Mattress For Sore Back).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Included a 10 year guarantee. After 2 years, horrible indentation on both sides where we sleep. After attempting to utilize set they send out from Marshall Mattress and downloading photos, might not do. I am a senior and this was really difficult. Best Mattress For Back And Hip Pain.