I tried to call their customer support number, and was told by means of taping it'll be closed due to "unpredicted circumstances" and they do not know when it'll open. Lovely. Whatever occurred to pride of made product, or customer complete satisfaction? I'm not even attempting to deal with Sears, which is very little better.
So we got our 4th replacement from Stearns and Foster and chose to change the kind of bed all together. Sears was great to deal with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to choose the lux estate ultra plush hybrid bed.
The adjustable base in some cases goes down on it own and smells strange still after 3 months. Smells like hay is the only way I can explain it. However I would advise the lux estate hybrid ultra plush bed if you are searching for the softest bed!I would give absolutely no stars if possible.
I discovered the indentations about a year after purchase. I believed my back and hips were injuring due to exercise, however I think it's this inexpensively made bed. I can't believe they are enabled to remain in business with ripping individuals off. We had a bed prior to this one for about twenty years and no problems.
We now feel like we need to buy a brand-new bed mattress due to the fact that of the imprints and sagging triggering us neck and back pain. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be specific. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid individuals to rotate, after a few weeks I'm in a rut. Just awful. Purchased a bed March 2015. The middle is already drooping. Called the consumer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed permanently !!! The client service was of no help. On a side note, as I was talking to the salesperson about my issue, another person strolled in with the very same issue. He Has A Good Point. Think what sort of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have ever owned. Within a year the bed mattress drooped, though not more than 1 inch. But it resembled oversleeping a wagon wheel rut. Hips, shoulders, back and knees hurt every night. Stay away from this item. We bought our economy size mattress about 6 months ago and two months into it there were sagging spots on each side.
I feel cheated and made the most of. Will never EVER purchase another S&F item. I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a difficult time getting out of bed. I am physically healthy, regular weight and swim laps routinely, walk and stay active.
I finally replaced it with a Jamison for half the cost and sleep fantastic now. I put the S & F upstairs in the guest space however no one wishes to sleep on it. It will head out on the curb. My Spouse and I bought a King Stearns & Foster Mattress/Box Spring from Ashley's Furnishings.
I called Ashley's upset and scheduled a representative to come out to measure. Best Mattress For Shoulder Pain. 1" in deepest area (after 22 DAYS!) and rep stated warranty just changes at 1 1/2". Again, why must we even need to call a representative after owning a mattress for 22 days ?? I check out reviews cautioning me about sagging concerns prior to buying and I gambled that it would not occur to us.
Extremely disappointing that we replaced an excellent bed mattress that we had with this one. I will not be purchasing a S&F again - Best Mattress For Back And Side Sleepers. I bought a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as a superior bed set that was very firm.
The typical body indentations you were to anticipate I check out on the Stearns and Foster site that were exceeded in the first 2 months. Best King Size Mattress. Updated 12/16/2015 - I bought a queen Stearns & Foster bed set, and after just a number of months with just myself sleeping on it, the bed started to sag annoyingly.
Plus it was determined lots of hours after I had actually awaken and was off the bed, whereas any imprint that existed had actually increased to a viewed normal level. Learn More Here. Customer care was less than professional and unsympathetic when handling me and my concerns relating to the purchase of their product and the questioning of their service warranty assessment methods.
Great luck and pleased shopping. I bought a Stearns and Foster Firm High-end Mattress in March of 2014. I believed I was purchasing convenience, young boy was I incorrect. When getting up in morning, we discover that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed.
Consultation was made and craftsmen came out. He said that I did not have an anxiety of 1 1/2 inches which there was nothing they might do. I stated what about my warranty, he stated I did not fall in the guidelines. I purchased a firm bed not rock hard (Best Mattress Topper For Back Pain 2016).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Featured a ten years guarantee. After 2 years, awful indentation on both sides where we sleep. After attempting to use kit they send from Marshall Mattress and downloading photos, could not do. I am a senior and this was really hard. Best Mattress For Back Pain Relief.