I attempted to call their customer care number, and was informed through tape-recording it'll be closed due to "unanticipated circumstances" and they don't know when it'll open. Lovely. Whatever occurred to pride of made item, or customer satisfaction? I'm not even attempting to deal with Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and decided to change the type of bed entirely. Sears was excellent to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to opt for the lux estate ultra luxurious hybrid bed.
The adjustable base sometimes goes down on it own and smells unusual still after 3 months. Smells like hay is the only way I can explain it. But I would suggest the lux estate hybrid ultra luxurious bed if you are looking for the softest bed!I would provide absolutely no stars if possible.
I noticed the imprints about a year after purchase. I believed my back and hips were injuring due to exercise, but I believe it's this inexpensively made bed. I can't believe they are allowed to stay in service with ripping individuals off. We had a bed before this one for about twenty years and no issues.
We now feel like we need to purchase a new bed mattress because of the indentations and drooping causing us back pain. Will never ever purchase another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid individuals to rotate, after a couple of weeks I'm in a rut. Simply terrible. Bought a bed March 2015. The middle is currently sagging. Called the customer support for Sleep Train. Erica informed me that all claims would be rejected since I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed permanently !!! The customer support was of no assistance. On a side note, as I was talking with the salesman about my issue, someone else strolled in with the exact same issue. Continue Reading This. Guess what type of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have ever owned. Within a year the bed mattress drooped, though not more than 1 inch. But it resembled oversleeping a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this item. We bought our economy size bed mattress about 6 months back and two months into it there were drooping spots on each side.
I feel cheated and made the most of. Will never ever EVER buy another S&F item. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle drooped so bad I had a tough time getting out of bed. I am healthy, regular weight and swim laps regularly, walk and remain active.
I lastly changed it with a Jamison for half the price and sleep excellent now. I put the S & F upstairs in the guest room but nobody wants to sleep on it. It will go out on the curb. My Other half and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a representative to come out to determine. Best Mattress For People With Back Pain. 1" in deepest area (after 22 DAYS!) and representative said guarantee just replaces at 1 1/2". Again, why need to we even have to call a rep after owning a bed mattress for 22 days ?? I read reviews warning me about drooping concerns prior to buying and I gambled that it would not take place to us.
Very disappointing that we replaced a good bed mattress that we had with this one. I will not be buying a S&F again - Best Mattress For Your Back Pain. I acquired a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was really firm.
The regular body indentations you were to expect I check out on the Stearns and Foster site that were exceeded in the very first 2 months. Best Mattress Topper Brands. Upgraded 12/16/2015 - I bought a queen Stearns & Foster bed set, and after just a couple of months with simply myself sleeping on it, the bed began to sag annoyingly.
Plus it was determined numerous hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a viewed normal level. More Help. Customer care was unprofessional and unsympathetic when dealing with me and my concerns relating to the purchase of their product and the questioning of their warranty examination techniques.
Great luck and pleased shopping. I purchased a Stearns and Foster Company Luxury Mattress in March of 2014. I believed I was purchasing convenience, boy was I incorrect. When getting up in morning, we discover that our hips are extremely agonizing (we are both side sleepers). We also discover that we roll to the center of bed.
Appointment was made and artisans came out. He said that I did not have a depression of 1 1/2 inches and that there was absolutely nothing they might do. I said what about my warranty, he said I did not fall in the guidelines. I purchased a firm bed not rock hard (Best Mattress At Mattress Firm).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year assurance. After 2 years, awful imprint on both sides where we sleep. After attempting to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was really challenging. Best Mattress For Seniors.