I attempted to call their customer support number, and was informed by means of tape-recording it'll be closed due to "unanticipated scenarios" and they don't know when it'll open. Lovely. Whatever occurred to pride of manufactured product, or client fulfillment? I'm not even attempting to deal with Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and decided to change the type of bed all together. Sears was fantastic to work with, they even credited us $890 on the difference of the upgrade so we paid an extra $300 to opt for the lux estate ultra luxurious hybrid bed.
The adjustable base sometimes goes down on it own and smells odd still after 3 months. Odors like hay is the only way I can explain it. However I would recommend the lux estate hybrid ultra plush bed if you are searching for the softest bed!I would offer no stars if possible.
I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this inexpensively made bed. I can't believe they are permitted to remain in business with ripping individuals off. We had a bed prior to this one for about twenty years and no issues.
We now feel like we need to buy a new mattress because of the imprints and sagging causing us pain in the back. Will never ever purchase another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just terrible. Purchased a bed March 2015. The middle is currently drooping. Called the client service for Sleep Train. Erica notified me that all claims would be denied due to the fact that I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will KEEP AWAY from any Stearns and Foster bed forever !!! The customer care was of no help. On a side note, as I was speaking to the salesperson about my issue, somebody else strolled in with the very same problem. Anchor. Think what type of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have ever owned. Within a year the bed mattress drooped, though not more than 1 inch. But it resembled sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product. We bought our king size bed mattress about 6 months ago and 2 months into it there were drooping spots on each side.
I feel cheated and taken advantage of. Will never ever EVER buy another S&F product. I purchased the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a tough time rising. I am physically in shape, typical weight and swim laps regularly, walk and stay active.
I lastly replaced it with a Jamison for half the price and sleep terrific now. I put the S & F upstairs in the visitor space however nobody wishes to sleep on it. It will go out on the curb. My Partner and I acquired a King Stearns & Foster Mattress/Box Spring from Ashley's Furnishings.
I called Ashley's upset and scheduled a rep to come out to determine. Best Mattress For Side Sleepers With Lower Back Pain. 1" in inmost area (after 22 DAYS!) and rep stated warranty just changes at 1 1/2". Again, why ought to we even have to call a rep after owning a mattress for 22 days ?? I read evaluations cautioning me about sagging concerns prior to acquiring and I took a possibility that it wouldn't happen to us.
Really frustrating that we changed an excellent bed mattress that we had with this one. I will not be acquiring a S&F again - Best Mattress Back Pain. I acquired a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as an exceptional bed set that was really firm.
The typical body indentations you were to anticipate I read about on the Stearns and Foster website that were exceeded in the first 2 months. Best Mattress Pad. Upgraded 12/16/2015 - I acquired a queen Stearns & Foster bed set, and after just a couple of months with just myself sleeping on it, the bed started to droop annoyingly.
Plus it was measured numerous hours after I had awaken and was off the bed, whereas any indentation that existed had actually risen to a perceived regular level. Why Not Check Here. Customer service was unprofessional and unsympathetic when handling me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation techniques.
Best of luck and pleased shopping. I bought a Stearns and Foster Company High-end Bed Mattress in March of 2014. I thought I was purchasing comfort, young boy was I incorrect. When getting up in early morning, we discover that our hips are very painful (we are both side sleepers). We also discover that we roll to the center of bed.
Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches which there was absolutely nothing they could do. I stated what about my warranty, he said I did not fall in the standards. I bought a company bed not rock hard (Best Mattress For Back Support).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Came with a ten years guarantee. After 2 years, dreadful indentation on both sides where we sleep. After attempting to use set they send from Marshall Mattress and downloading photos, might refrain from doing. I am a senior and this was really tough. Best Leather Sofa Bed.